Bird Shit

What does it mean when you get bird shits all over your car windows? I discovered one bird shit on my left front car window yesterday. This morning, there were two. One on the driver’s window, one on the rear window. While I was driving out to have dinner just now, another came falling down and landed on my front window. Wonderful, ain’t it? Shit all over.

I was telling my colleague while I was driving her home today that the shit that we get in the office wasn’t enough that the bird decided to give me more of it.

She couldn’t stop laughing. It feels good to make someone else laugh.

When times are tough, do you quickly answer a call and get on to the next or spend a little bit more time, educating the customers, guiding them?

Calls today are problematic. First call I received wasn’t a pleasant one. I apologised to her many a times then allowed her to express her dissatisfaction. After that, I charged towards someone who might be able to help me. The customer called back several times again and I’m always very lucky to get her call. I could only tell her to be patient and wait a little longer. I gave her a last call at 5 as promised, whether or not she will get what she requested. I told her I was sorry but I could only get it for her tomorrow morning. To my surprise, she told me she’s got it already. I was shocked. I then refreshed the screen that I was looking and yes, it’s done! At least, that’s one case down.

Another customer faxed something over but there were things that wasn’t allowed to be done. I could choose not to even bother about it because it was a faxed copy lying on the fax machine, waiting for someone to pick it up. But I decided to give him a call instead because I figured he had to put up with some nonsense with us in the past so maybe it’s time I do something to make him feel better. I felt happy after I made that call. He was listening to what I was trying to tell him. He understood the whole thing. I even guided him to do everything online and he was patient enough to let me guide him and now he knows how to do it already and it’s simply amazing.

I received another call from East Malaysia. It’s like receiving a call from home. He was also desparate in getting help that he comes directly to us. It isn’t really correct way to do it that way because he should liase with his agent instead of coming to us but knowing that he called all the way just to get us, it would make me feel bad not to help him at all. He spoke in English at first but you could just sense that he wasn’t really very comfortable conversing that way. He asked whether I am able to speak Mandarin and he sounded so relieved and happy after that.

Really, I didn’t know where the energy I had came from today.

I’m having lunch alone again and again I’m the only person answering calls during lunch. After lunch, I had half an hour more to spare and I’ve been killing time at the bookstore. A time just to be quiet and not talk at all.

I think I want to buy Yvonne Lee’s “The Sky is Crazy“.

An ex-colleague called me up yesterday. He wanted to meet up to talk and have dinner. I agreed to it, without even thinking. This guy, he used to be in the same department as me. He wasn’t happy with his job, he left in style. He didn’t even resign. He just left. He just walked out all of the whole thing.

I didn’t see him after that until now. So, I don’t really know how to describe it but it was interesting to talk to him again.

It’s good to know that you are still remembered.

Unfortunately, Sometimes People Don’t Hear you Until you Scream

I didn’t resign today nor am I resigning tomorrow. But it will come soon. It wouldn’t be a wise move to resign today. Not that I suddenly fell in love with my job again but the right time is not here yet, judging from what I observed today.

I’m used to the standard greeting line now when customers call in saying, “Why is it so hard to get you?” I’ll just let them express anything they want to.

One customer came and screamed at the office today. My poor colleague was attending to him and it was very unfortunate that she’s the one who got it even though it’s supposed to be someone else’s mistake. My first time seeing a customer screaming in the office. It was very loud and I can understand why he’s so upset. I thought to myself, what if I was the one who would be screamed at? Dealing screaming customers on the phone is one thing. Dealing them face to face is another thing.

Another customer came and he wanted to see me. I don’t care anymore whether he’s going to scream at me because he did put me in an unfavourable position when he came to see me last year. Some people just enjoy degrading and humiliating others to their hearts’ content. I was just like a cat, walking out as a lion. You might call me crazy but I do sometimes I do imagine customers coming to the office to pour acid at us. We are indeed driving them crazy.

One customer asked me what actually is the problem. I can’t possibly tell her the whole truth but I can’t just ignore her question. Mr.Boss was just next to me and he can listen to every word I say. I just had to carefully craft my answer so as not to make us sound so bad but at the same time making the customer understand the challenges that we are facing.

I’m saying sorry more often than I should.

My new team has started with their new job function but I’m still stuck here because I’m still needed to help them out. I know if I were to start with my new job function, I would certainly have a little bit more of peace. But for now, I just got to continue saying sorry and listen to all the agonies.

One thing is for sure. When you go through pain and hardship, you get closer with your team mates because it will get to a point where you just have to express it out to someone and that would be either someone sitting in front of you or just a few steps away.

I received a feedback about my appraisal today. In conclusion, this is what Mr.Boss wrote,

A hardworking and reliable employee who takes personal ownership of the customer issues which comes her way. Always willing to learn new things and undertake ad-hoc tasks when requested. Overall a fine year for Grace and I look forward to see her potential develop further in the company.

That cheered me up a little!

Antivirus

My auntie called me up yesterday telling me whether I know someone who services computer because hers was infected with virus.

Upon probing further, it wasn’t any virus attack but a free trial antivirus software that has expired. So, she didn’t need any technician but me to help her solve her problem. So you see…On weekdays, I provide moral support to customers. On weekends, I provide technical support.

So, I woke up very early this morning and I made my way to USJ. Not that I know where her place is but I managed to locate where she’s staying.

Then, I had to go through a security check and he wanted to look at my IC. I showed it to him and he was taking longer than ever, staring at my IC.

“Kamu orang Sabah ke?”

“Ya. Dari Sandakan.”

He showed me this unbelievable kind of look.

“Sandakan mana?”

“Batu satu setengah.”

We go by miles. Batu satu setengah is the nearer to the town. Batu empat would be the most happening place in Sandakan. Batu Tujuh would be the airport. We only have one main road that brings us to everywhere we want to go.

“Kamu juga dari Sandakan?”

“Tak. Saya dari Tawau tapi bapa saya dari Sandakan. Sim Sim.”

The world is so small even though I don’t know him.

My uncle then asked about my work.

“Where are you working now?”

“Still the same place.”

“What do you do?”

“I work in a Call Centre.”

“What do you do there?”

“I answer phone calls.”

“You mean just answering the phone?”

“Yes, everyday. And it has been a year now. Me doing that.”

He just couldn’t believe what I was telling him.

“Well, isn’t that like a telephone operator? I thought you were doing some IT stuff for a call centre, like setting it up or something.”

“Nope, I only answer phone calls.”

“Did you know you are going to do this when they offered you the job?”

“Yes, I know and it was my first offer so I thought of trying it out.” I don’t like it when I say this.

“Then, why do they need someone with a background in IT to do it?”

I had to explain so that he doesn’t get anymore shock.

It was good to be there, helping him with his computer because he told me lots of stories.

“If I’m doing IT, I would try to do something creative and innovative.”

That is a hint to me. When I was listening to him, the idea of resigning kept popping up.

I might want to resign tomorrow if I have the courage to because what happened when I came back lying on the sofa alone was my job. My work. My job. And I don’t understand why I need to fill up my mind with it when I’m supposed to enjoy my Sunday, not even thinking about my work and just purely have a great time.

So what happened? I cry again.

Actorlympics!

My day was turned around with a call from a friend whose friend gave her last minute notice that she won’t be able to accompany her to Leo Ku and Miriam Yeung’s Concert tonight. So, this friend of mine was frantically looking for someone to fill the space. If it wasn’t because I’ve already purchased the Actorlympics! tickets for tonight’s show, I would have jumped at the chance to go to the concert. I love going to concerts and it’s time I go to one.

Knowing that I can’t possibly join her, I asked Iris whether she would want to go.

“Looks like it’s meant for me to watch this concert.”

So, I drove all the way to Bukit Jalil to show Iris how to get there when she drives to the stadium in the evening. After that, we dropped by Atria to see what is worth checking out at The Times Bookstore Warehouse Clearance. I bought a book and a Snoopy calendar. I just couldn’t resist the calendar. Snoopy.

Second half of the day went as scheduled.

I’ve always wanted to go to watch a play in The Actors Studio so Mr.Boyfriend and I decided to watch Actorlympics! Malaysia’s version of “Whose Line Is It Anyway?”

Entertaining us on stage was Afdlin Shauki, Douglas Lim, Fish, Ida Nerina and Jit Murad. Witty would be the one word to describe them. I enjoyed the show a lot! But after coming out for the theatre, I wished I was somewhere else instead then. In the concert.

I felt like having a drink so Mr.Boyfriend and I went to Ali Maju. I wasn’t really hungry but I just wanted to taste the Maggi Goreng again that I occasionally would feed myself during breaks in college. While I was eating, Iris called.

“Bunny Koh. Can you hear them singing? I’m so happy. I’m having so much fun!!”

I wished even more that I was there.

I waited for Iris and my friend to come back which was around 1 something. She then told me more about the concert. I was happy that she had a great time but at the same time, I still wished I was there. Why I so goo goo one?

A Day of Peace

Woke up at around 5am with a very bad tummy.

Visited the toilet again at around 7 something. I had diarrhoea and I decided not to go to work today. I felt bad for not being able to send my colleague to work this morning since I won’t be going to the office. I initially had the thought of sending her there and then I’ll drive back home to rest. But then I decided not to be an angel today.

So, I was home watching Winter Olympics. Ladies’ figure skating in which Shizuka Arakawa of Japan bagged the gold medal. She was simply stunning. All the contestants were good but when Shizuka completed her skating, I was clapping. It was perfect! Very graceful as what the commentator said.

Then, I had stomach cramp due to you know what that always comes to bug me every month. It was quite bad this time because I haven’t been exercising as much as I should, which explains the pain. I was lying on the sofa and I didn’t feel like moving.

I was very happy for the past 2-3 months ever since I started hitting the gym because it didn’t give me any pain. But since I was away for the CNY, I hadn’t been exercising enough and that’s why I’ve got to suffer today.

Cannot! I must exercise more. I don’t want anymore pain.

Even though it was painful, at least I had some peace. I was alone at home and yes, just peace.

It’s time for bed now.