I want to complain!
I didn’t like my day.
Came to work to find that someone else used my computer over the weekend, didn’t shut it down, didn’t log out. I had to sit down, stare blankly at the screen for half an hour before I could the system guy clocks in to work. And when he did, that someone who logged in to my computer came too.
First call I answered gave me a numbing effect.
More problems after that.
What I hated most today was when I was given a list of customers to call. To relay bad news to them. What made it harder was because this is the 2nd bad news after the 1st that was relayed to them earlier on by another colleague of mine.
The list was long so I wanted to share it with someone. I asked one of them to help me but she told me she was the one who relayed the 1st bad news last week. From the sound of it, I knew what I had to expect, calling this customers for the second time. And I understand her unwillingness to call again this week. It is painful.
I decided to take the plunge alone.
Some customers were okay. Some didn’t mind the delay. Some complaint. Some asked why. And when you’ve already explained why, they ask you why. You explain the why and you get some more why.
Each time I call the customers on the list, I feel like I’m going to be bombed anytime. You just don’t know when and for which customer.
One bomb hit me. I explained to her and she said, “This is not acceptable.”
I said I was sorry.
“Please don’t say you’re sorry. I want it by today.”
I didn’t know what to say but I told her we won’t be able to get it for her by today. The ship ain’t coming today. How do I make it come when it isn’t coming?
I explained but she didn’t want to listen to me.
“I don’t care. I want it by today.”
If only I could drive a vessel, I would get it for you. But I don’t and it’s wasn’t my decision that the vessel decided not to take your cargo. I’m just doing my part, to tell you that it has been delayed.
She was attacking me non-stop. Her tactic used was to attacked me non-stop, hoping she could squeeze out something from me. I was speechless. I didn’t know what to say. I looked 100 times worse than the distress picture I posted a few days ago. Two hands on forehead.
She gave me no chance to do anything. She asked me who was the one arranging it. I told her it’s our principal office, the top people. She wanted me to give her the name of the specific person. I couldn’t do that. So I had to take the blame. Shitty I tell you. Even though it’s not my first time and it has been such a long time since I get all this shit, it’s very disheartening. It’s like how you know? Tak pasal-pasal, you kena marah. My own mistake kena marah also I will feel berbaloi and kena pada tempat. This one, memang like sendiri menyakitkan hati sendiri.
You feel like you’re being cornered. To escape, I could only tell her I’ll try and see what I can do and I’ll get back to her. The thing is there is nothing that I can do because the decision is final and I won’t be getting back to her because there is nothing else that is left to say.
There’s a difference between getting scolded when you receive an incoming call and when you get scolded when you make the outgoing call. I prefer to be scolded when someone calls me, not when I call someone.
After I made that call, I so wanted to cry. But I didn’t cry lah. I just went to the toilet to wee wee. Instead of letting the tears flow from the top, I release it from the bottom.